Tongyi Qianwen, Alibaba rolls out ChatGPT alternative like AI model: The AI-powered chatbot that Tongyi Qianwen Alibaba, a Chinese multinational technology corporation, aims to develop and incorporate into all of its companies will give a tough competition to ChatGPT. By offering consumers specialised services and ideas based on their behaviours and interests, the chatbot hopes to develop a more human-like connection with them. The activity intends to improve consumer engagement and the entire purchasing experience, and it is predicted to perform better than rival AI-powered chatbots that are now accessible. This article will look at Alibaba’s foray into chatbots and how it could affect the e-commerce sector.
Alibaba rolls out ChatGPT alternative like AI model Tongyi Qianwen
Tongyi Qianwen is a new AI language model that Alibaba Group Holding Ltd. just introduced and plans to soon integrate into all of its commercial products. Similar to GPT, Tongyi Qianwen is a large language model that will initially be included into DingTalk, Alibaba’s office messaging software. The company claims that it may be used to write emails, create business proposals, and summarise conference notes. Alibaba’s voice assistant, Tmall Genie, will also get the language model. The business statement from Alibaba Cloud states that it also plans to make Tongyi Qianwen available to its clients so they may design their own unique large language models.
The company announced at the 2023 Alibaba Cloud Summit that in the “near future,” the chatbot driven by artificial intelligence will be included into all Alibaba products, from business communication to e-commerce. It did not provide a schedule. According to Daniel Zhang, chairman and CEO of Alibaba Group and CEO of Alibaba Cloud Intelligence, “we are at a technological tipping point, driven by generative AI and cloud computing, and businesses across all industries have begun to embrace intelligence transformation to stay ahead of the competition.”
Comparing Tongyi to OpenAI’s ChatGPT, one can see how she thinks differently. Tongyi Qianwen’s responses are more specific when asked by DoNews how he would cover the most recent developments in the AI industry as a tech writer, including reports on key events in the field and interviews with experts and entrepreneurs. Contrarily, ChatGPT puts learning and updating pertinent knowledge ahead of providing in-depth replies.
Tongyi Qianwen is based on Tongyi, an exclusive pre-trained model platform developed by Alibaba that incorporates several AI models. Artificial intelligence is playing a larger role in business operations, as seen by Alibaba’s plan to integrate an AI language model into its commercial apps. Alibaba plans to fight with US rivals including OpenAI, Microsoft Bing chatbot, and even Google Bard with Tongyi Qianwen.
The new AI model will soon be used across all of Alibaba’s businesses to improve user experience. According to the firm, customers and developers will be able to generate personalised AI capabilities using the model at a low cost. Tongyi Qianwen will be accessible via the cloud for Alibaba Cloud clients, who will also receive aid in developing specialist big language models. As the chatbot is “fine-tuned” using customer data and private information, these businesses will save time and money. Tongyi Qianwen beta testing will be available to Alibaba Cloud’s Chinese corporate clients.
Users may expect the Tongyi Qianwen model to soon have “more compelling” AI features like text-to-image and image recognition. Alibaba is the most recent Chinese firm to introduce alternatives to ChatGPT after Baidu. Ernie Bot, Baidu’s version of ChatGPT, was made available in March. Chinese IT giants including Alibaba, Baidu, and NetEase have disclosed plans to develop products similar to ChatGPT. Since 2018, Alibaba has ranked as the third-largest public cloud infrastructure as a service (IaaS) provider globally, according to International Data Corporation. By sales in US dollars since 2018, the IT industry has ranked third globally and first in Asia Pacific, according to technology research firm Gartner.
With its vast customer base and expertise in AI technology, Alibaba is well-positioned to offer a highly advanced and efficient chatbot that can revolutionize the way customers interact with e-commerce platforms and other online services.
Alibaba’s entry into the chatbot market has the ability to completely transform the e-commerce sector by providing clients with individualized, effective customer care and expediting the shopping process. Chatbots may become a commonplace aspect of the e-commerce environment as technology advances.
A customer support chatbot for its Taobao marketplace and a fashion styling chatbot for its Tmall platform are just two of the chatbots that Alibaba has previously released. These chatbots comprehend client inquiries and deliver pertinent replies using natural language processing (NLP) and machine learning techniques. Alibaba can provide 24/7 customer support and tailored suggestions to consumers by utilising chatbots, which may boost customer happiness and loyalty. The workload of human customer care employees may also be lessened by chatbots, freeing them up to concentrate on more complicated problems that call for human knowledge.
Additionally, chatbots can provide clients a smooth and efficient shopping procedure. Customers may, for instance, use the chatbot’s interface to ask for product recommendations, to compare pricing, or even to make purchases.
About Tongyi Qianwen
A natural language processing (NLP) model for Chinese was created by Alibaba Cloud and is called Tongyi Qianwen. It is built on the cutting-edge transformer architecture, which is also utilised in other NLP models like BERT and GPT-3, and was published in 2020. Tongyi Qianwen is intended to comprehend and produce Chinese text in a range of settings, such as chatbots, machine translation, and customer support. It was trained using a sizable corpus of Chinese language text, which included news articles, social media postings, and product descriptions for online stores.
According to the company, Tongyi Qianwen is the first AI model to include more than 10 trillion parameters. It was developed by Alibaba’s research facility DAMO Academy as part of its recently founded cloud computing division. (ChatGPT has 175 billion parameters).
Tongyi Qianwen’s capacity to comprehend and provide natural language replies in a conversational situation is one of its primary characteristics. This makes it especially beneficial for applications like customer service chatbots, where it may offer personalised replies to consumer inquiries and assist in the prompt and effective resolution of issues. Tongyi Qianwen’s scalability enables it to manage enormous amounts of text data and respond to queries instantly. Due to its suitability for usage in cloud-based NLP systems, it may be widely implemented to offer users high-quality language processing services.
Using the GPT (Generative Pre-trained Transformer) architecture, OpenAI developed the substantial language model known as ChatGPT. It can produce human-like replies to a range of inquiries since it was trained on a vast quantity of text data using unsupervised learning. ChatGPT can comprehend natural language input and produce coherent, contextually relevant answers. It is knowledgeable in a wide range of areas and can offer information and analysis on everything from science and technology to culture and entertainment.
The capacity of ChatGPT to adjust to various communication styles and personalities is one of its primary characteristics. Depending on the situation, the user’s choices, and the tone of the chat, it may answer in a kind, formal, or even hilarious way. Customer care chatbots, virtual assistants, and language translation services are just a few of the many possible uses for ChatGPT. Additionally, it may be used to educate and instruct users, giving them the knowledge they need to learn about various subjects and giving them the answers to their queries.
Alibaba’s rollout of the Chinese-language natural language processing model, Tongyi Qianwen, is a significant development in the field of conversational AI. With its ability to understand and generate natural language responses in a conversational context, Tongyi Qianwen has the potential to revolutionize the way that Chinese-speaking consumers interact with chatbots, virtual assistants, and other conversational AI applications.
Alibaba’s move into the NLP space is in response to the growing demand for more sophisticated and personalized customer service experiences in the e-commerce industry. As more businesses seek to leverage the power of conversational AI to improve customer satisfaction and loyalty, models like Tongyi Qianwen will become increasingly important.
As the technology behind conversational AI continues to evolve, we can expect to see more advanced models like Tongyi Qianwen being developed and deployed in a wide range of applications. Ultimately, these models have the potential to transform the way that we communicate with machines, and with each other, in ways that were previously unimaginable.
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